Contacting Payroll or your Account Manager

The quickest and easiest way to find answers to general queries is by using this website.

You can find the rules of the Scheme, view guidance, download forms and follow step-by-step instructions on how to complete IPSA tasks – all within a topic structure.

You can also search across all our content types.

Booking a call

To speak to your dedicated Account Manager or Payroll Officer, book a call using the booking system and they will contact you at the allocated time.

MP Services team April 2021

For general queries, please check the website before booking a call as you may be able to find the answer there.

Email

Similar to the call booking system, if you have a query for your dedicated Account Manager or Payroll Officer, you can also email info@theipsa.org.uk or payroll@theipsa.org.uk.

Your email will be directed to your dedicated team and someone will get back to you. Our aim is to get back to you within five working days but we’ll reply sooner if we can.

For general queries, please check the website before sending an email as you may be able to find the answer there.

Call the support team

If you are an MP or a member of an MP's staff you can call us on 020 7811 6400.

Your call will be answered by a member of the team, but not necessarily your Account Manager or Payroll Officer. They will try to resolve your issue or will forward it to a member of the team.

If you are not an MP or MP staff member and you have a query please email info@theipsa.org.uk.