How to contact IPSA

Website

The quickest and easiest way to find answers to general queries is on this website.

You can find the rules of the Scheme, view guidance, download forms and follow step-by-step instructions on how to complete IPSA tasks.

Booking a call

To speak to your dedicated Account Manager or Payroll Officer, you can book a call using the booking system and they will contact you at the allocated time. You can find information about your IPSA team on our Contact us page.

For general queries, please check this website before booking a call as you may be able to find the answer here.

Email

Similar to the call booking system, if you have a query for your dedicated Account Manager or Payroll Officer, you can email info@theipsa.org.uk or payroll@theipsa.org.uk.

Your email will be directed to your team and someone will get back to you. Our aim is to get back to you within 5 working days but we’ll reply sooner if we can.

For general queries, please check this website before sending an email as you may be able to find the answer here.

Call the support team

Call us on 020 7811 6400 with urgent queries. Your call will be answered by a member of the team, not necessarily your Account Manager or Payroll Officer, who will try to resolve your issue or will forward to a member of the team.

We want to be able to respond quickly to urgent queries so please only use this service if your issue is time critical.